• Gift of Warmth This is a fund established by New Jersey Natural Gas to help customers with financial difficulties who cannot afford to pay their energy bills. Funded through contributions from customers, shareholders and employees, the Gift of Warmth fund helps income-eligible households, as well as customers experiencing temporary or unanticipated financial hardship. The program is administered by the United Way through local Community Action Program (CAP) agencies. Call 800.221.0051 to learn more about this program.

    Third-Party Notification This service allows residential customers to designate a relative, friend or government agency to receive a duplicated copy of any discontinuance notice for nonpayment of bills. The third party is not responsible for payment.

    Budget Plan This plan can help by spreading out estimated annual natural gas costs evenly over 12 months at no additional charge. To join you can pay the “Budget Option” amount and any other non-gas charges shown on your NJNG bill, prior to the due date to automatically enroll in the plan. You can also visit My Account on NJNG’s website to join. 

    Deferred Payment Arrangements If you think you may not be able to provide full payment for your bill by the due date, you should contact NJNG at 1.800.221.0051. NJNG Customer Services can discuss special payment arrangements to bring your account up-to-date and check to see if you qualify for programs that install weatherization measures in your home free-of-charge. You can also set up a Deferred Payment Agreement (DPA) to pay off your total balance in monthly increments with a visit to the NJNG website. Customers are urged to set up a DPA or contact NJNG to avoid collection efforts.

    To be eligible, you must meet the following requirements:

      • Balance must be no older than 60 days past due
      • Must have made at least one payment in the past 90 days
      • Account cannot be inactive due to non-payment
      • You cannot have had another DPA in the last six months

    For the Hearing and Speech Impaired  Customers who have access to teletypewriters (TTYs) may call a special toll-free number 800.223.0024. The TTY service is available 24 hours a day, seven days a week.

    Life-Sustaining Equipment  If you use any life-sustaining devices in your home, let the company know.  If there is a disruption of gas service, restoration of your service will be a top priority. You can apply for this service by calling the Customer Service Inquiry Center at 800.221.0051.