Equal Payment Plan In the company's Equal Payment Plan (EPP), you're billed one-twelfth of your annual estimated usage each month. To account for your actual household use during the year, the reviews of your actual usage occur in the 8th and 12th months - it is at these times that payment amounts might be adjusted. Call 800.662.3115 for assistance. (TTY- 800.221.0479)
Extended Due Date If you are at least 60 years old and receive a Social Security or pension check, or if you receive disability assistance, and your electric bill is usually due just before your monthly benefit check comes, they will extend your payment due date until after your check arrives.
Extended Payment Plan If conditions make it difficult to pay your electric bill on time, they will arrange an extended payment plan. This maintains service while you make payments more suited to your financial situation.
Military Deferred Payment Program This program is designed to assist customers who are having financial difficulties because their family members have been called to active military duty. Customers participating in the program may elect to defer paying either all or part of their monthly electric bill. When the family member in the military service returns home, the account will be reviewed to determine payment arrangements for the balance owed. Call 800.686.3421 for more information.
Customers who have switched to an alternative generation supplier may defer the charges paid to their supplier only if that supplier offers a deferred payment program. If a supplier does not offer a deferred payment program, the supplier charges must be paid each month. Call 800-962-0383 to learn more about this program.
